Why doesn't Spotify open when I try to enter?

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Shane Conder
@shaneconder
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Why doesn't Spotify open when I try to enter?

Many times, the applications we download do not start properly or have some other small error. This is usually a problem when launching the app, be it on Android, iOS, or Windows 10. Just close the app and remove it from the background apps and restart it.

However, sometimes the problem persists, showing a blank or black screen, or just not opening. It can also happen that it opens, but then Spotify closes by itself. Next, we present the solution to this kind of errors in the major platforms where Spotify is used.



How to fix the error when Spotify does not open when I try to enter?

Your Android

There are 2 options to solve this common error in Android.

1 option: delete the application cache files. To do this you need to do the following:

  1. Go to Settings or Settings on your device.
  2. Select the option Application management and search for Spotify.
  3. Identify and press the option Clear cache memory. This will not affect the app data, nor will it delete the songs you downloaded from the app, but if this happens to you at any time you can recover an accidentally deleted playlist.

If after this the problem persists, you can opt for the following.

2 option: reinstall the application from the Play Store again. To uninstall Spotify from an Android device, do the following:

  1. Go to Settings or Settings on your mobile.
  2. Select Application manager. So search Spotify.
  3. Hit the option that says Uninstall. 
  4. Finally, search for the app in the Play Store again and install it again.

In most cases, either of these two methods solves the problem. But if the bug persists, chances are the application has a compatibility problem with your device model. Try to send an email to the contact email that appears in the Spotify download menu in the Play Store.



In it you need to inform the developers of the error presented by the application. They will work hard to fix the problem and you can use the later versions.

Your iOS

The first solution to this problem on iPhone is the same as on Android: clear the Spotify cache on your mobile. However, the operating system of Apple mobile phones it does not have a native option to delete files and cache left behind by applications. Therefore, to do this, you need to download a third party app from the App Store that allows you to clean your device.

If the error persists, the last option is to reinstall the application and restart the device. To uninstall an app from iOS 13.4, press and hold for a moment, press Delete App and then Delete.

On Windows 10

This defect can have several origins. One of them is that the application has compatibility problems with the operating system, which generates the message Error 17. This occurs when it is configured to start on an operating system other than the one we are using. To correct this flaw, you need to do the following:


  1. apri Windows File Explorer. Go to Computer and navigate to the Local Disk folder.
  2. Once there, go to Programs and find the Spotify folder. In it, the application saves everything it needs to get started.
  3. Find the executable file for Spotify. It is a file that has the logo of this application.
  4. Right-click on the file and select Properties. Then go to Compatibility.
  5. In the Compatibility mode, check the box and select the operating system we are using. In this case Windows 10. If this is not in the options, select Windows XP (Service Pack 3).

Once this is done, restart Spotify. The problem should be solved and you can now enjoy your favorite music.


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