Why can't I watch or use Disney Plus? - Disney Plus is not working

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Shane Conder
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This error occurs mainly in televisions and, in fact, it is not a situation that only the Spanish community suffers. So it is not recommended to enter or log into Disney Plus from them.

Therefore, for those who cannot watch or stream this App on your TVs, this guide could provide the information they need about it.

Compatible SmartTV List

First it is important to note that only televisions considered SMART TV can have access to the App.



Not only are the methods of turning your TV into a SMART TV enough, it obviously won't work that simple.

If your device falls into this classification, but Disney Plus still doesn't work, it may not be compatible for some other reason.

LG Smart TV

The societies LG and Disney have reached an agreement, this was done prior to the launch of the streaming platform in Spain. In it it was established that those users who owned an LG TV belonging to the Smart TV range, could have access to Disney Plus movies and series.

Although this has its limitations and that is, the equipment in question must have been launched at a later date than 2016. Therefore, if the TV is from an earlier date, the Disney Plus app will not be able to be installed regularly.

Android TV

Android TV equipment should in reality it has no problembe it the Sharq AQUOS, Sony Bravia or any other brand.

Although, to avoid the error that Disney Plus does not work, it is recommended that you upgrade your computer system to one version equal to or greater than 5.0.



TV and computer Roku

Roku has a few devices compatible with the streaming service, although some not so much. If you have one of these devices, it may be convenient to check for errors, it is worth checking if it is among the compatible equipment:

  • Roku LT (2700X)
  • Years 1, 2, 3 e 4
  • Roku Express ed Express +
  • 4K Roku Premiere and Premiere +
  • 4K Roku Ultra and Ultra LT
  • Streaming Stick Roku e Streaming Stick +

If your device isn't on this list, you may have a problem with Disney Plus not working.

From Samsung

Like LG, Samsung's situation is that most of the your smart TV devices will be compatible with the App and will have no problem downloading it on the Tizen operating system.

On the other hand, if it's older than 2016 versions, you won't be able to see any of that, so you'll have to look for another alternative.


How can I deal with Disney Plus not working issue?

Although there are a variety of equipment or televisions that are not and will not be compatible with the application, it is possible to enjoy the service using other means.

For example, other types of devices compatible with the App may be used, such as console video Xbox One o PlayStation 4.

Additionally, devices like Apple TV and Apple AirPlay are fully compatible in their fourth generation or later, as is Amazon FireTV.


On the other hand, the use of Chromebook or Chromecast is also a very good alternative for hassle-free access to Disney Plus.

It should be added that portable or mobile equipment such as Apple's iPad and iPhone or some Android devices are another way to consider in order not to miss anything from the streaming platform.

And last but not least, the least viable option, if your TV shows the error that Disney Plus is not working, access from the web is always possible.

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