Why can't I see video calls on my mobile? Is there something wrong with the camera?

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Shane Conder
@shaneconder
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We all always want to stay in constant contact with those we love. But it may be that, due to some technical difficulties with our device, we cannot make video calls that we would like to do so much. And you may be wondering, why can't I see video calls on my cellphone? But don't despair, this has a solution.

That's why right here we show you because video calls from your mobile are not seen and if something happens to the camera and what you can do to improve this situation in the easiest and fastest way.



Why can't I see the video calls I make on my mobile?

Today, advances in technology allow us to stay connected with our loved ones. You can answer video calls automatically with a simple gesture without touching the phone on certain devices.

Therefore, it can undoubtedly become very frustrating to find problems in our electronic devices, and not knowing the reason for these difficulties and, therefore, not knowing how. solve them effectively.

Knowing the root of the problems that our problem presents and, in this case, knowing why video calls are not seen on my mobile, is much easier than some might think.

Some of the reasons why you may not be able to see video calls on your mobile are:

  • Your mobile phone's camera is under using an application other than the one you want to use, as your phone may not allow you to use it in two applications at the same time.
  • There may be an application conflict that is affecting the mobile phone camera.

  • A specific application is having problems with the mobile phone camera.
  • Maybe you don't have a quality internet connection, be it Wi-Fi or mobile data.

Any of these problems are quite likely in our cell phone, regardless of the brand. But don't worry, all of these they have a solution.



Is there something wrong with the camera?

If after checking your mobile phone to see if it has any of the above problems, you do not find any similarity with what is described, unfortunately it could be that the problem is present in the camera of the same.

The problem can come from several accidents or internal problems in the same camera that could affect its performance normally.

Something you can try to see if it's the camera that's not working is to try taking a Selfie. If you can't use your mobile phone's front camera then it doesn't work.

How can I view video calls on my mobile?

Although some may give up those video calls wishing so badly because of these problems, rest assured they all have a solution.

Regardless of the type of mobile phone you have, if you want to make a video call from an Android or an iPhone, you can solve these problems very easily.

Some of the things you can do to get video calls to appear on your mobile are:

  • Make sure you have a good internet connection, if not, try to find one that does.
  • Restart your applications to make video calls, to avoid any problem with the application.
  • Check if nothing is obstructing the camera, if so, remove anything that prevents it from having a good angle.
  • Eliminate any applications that affect your mobile's camera.
  • If none of this works, reset your cell phone data to get rid of anything that might be preventing the camera from working.

These are simple steps that can help you troubleshoot when you try to do video calls.



Don't worry, if you can't make video calls with Google Duo, the official Google page offers specialized help to solve the problems that arise on this platform.

If despite your attempts to improve the situation of your camera and that video calls can be seen on your mobile phone, you cannot improve it by following the above steps, we recommend that you visit a technician of confidence which will help you repair any damage your camera presents.


We hope that the help we provide here will be very useful to you. Another solution can also be to download the Zoom Video Call App, so as not to lose contact with friends and family.

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