Why can't I invoice in DiDi?

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Shane Conder
@shaneconder
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If you're having trouble trying to check in with DiDi, you can find all the help you need to get here enjoy your DIDI experience to the fullest.

How can I bill my trip with DiDi?

In order to bill in the way easy and fast with DiDi, you have to follow some guidelines. To get started, you need to have the official DiDi application, which you can download for free from the Google Play Store or the App Store.



Once inside the application, you need to follow these steps:

  • Access the application menu.
  • Click on "I MY TRIPS «.
  • Select » Invoices «.
  • When you see the options, choose the one that says " Express, Share «.
  • Look for the part that says " Invoice and itinerary «.
  • Once there, write the company name and your RFC (Federal Taxpayer Register).
  • Indicate the email address to which you want the invoice to be sent.
  • Press the button that says " Send «.

With these simple steps you can start enjoying your bill in DiDi.

One thing you should keep in mind when sending your invoice is that, in addition to the invoice itself, the itinerary of your trip will be sent to you. Therefore, if you wish to keep this information private, we recommend that you send the invoice to your personal e-mail.

Although getting your invoices in DiDi is really simple, you need to remember that each person's situation can change from country to country. To be more informed on the subject, you can visit the official DiDi GLOBAL page.


Why can't I bill in DIDI?

Despite your attempts to bill with DiDi, you may not be able to do so or even find that you have money with DiDi. If this is the case for you, there are a few points to consider.


You must remember that, accepting DiDi's terms and conditions, allow the company to have control over the money you put at its disposal. This means that if DiDi discovers or suspects that you are involved in fraud or that you may be abusing the application, it has the full right to freeze your money.

It may be that the cause of your problem is that, if you owe money to DiDi, the company takes the measure of withholding that money to pay off your debt to it.

Another reason you may find yourself in this situation is that once the company has it examined the documents provided to time of registration, it may encounter a problem. This means that DiDi can freeze your money until it verifies that all your documents are correct.

The latter can also occur if the application is updated and some of the required documents change.

How can I solve DiDi billing problems?

The first thing to do is to make sure you have the most up-to-date version of the application. If not, you may have problems with billing.


Make sure you read DiDi's terms and conditions before registering and so, if you are not breaking any established rules, you can enjoy the application with complete peace of mind. Otherwise if you do something improper they can reject you from the DIDI application.

Another thing you could do is always make sure you don't be in debt to the company and, if this happens, try to pay off the debt as quickly as possible in your circumstances.


Being aware of the requirements to be a DiDi user can help you avoid many problems. Also, it is good to check from time to time if these have been updated to keep up to date and to avoid breaking the DiDi rules.

We encourage you to consider these factors for avoid problems in your DiDi experience and to be able to resolve them if they arise at any time. We hope you enjoy this information and help you enjoy your travels on DiDi.

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