WhatsApp Web: how to fix the most common problems

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Craig Zacker
@craigzacker
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We show you how to fix the most common problems in WhatsApp Web, a tool that is used more and more every day because it allows you to stay in touch via instant messaging from your computer, however it does not always work in the most correct way and we explain what you should do in each case.

WhatsApp Web was developed as an online client for using WhatsApp from your browser on your computer and there's also a client that you can download to your PC or Mac, but it works the same way, with some minor differences, like notifications and more.



However, sometimes it can become a real headache if we use it as a daily work tool and here we bring those main problems, with their possible solutions.

Problems accessing the site

One of the main drawbacks that occurs with WhatsApp Web is precisely entering the site address, but before starting you need to verify that you have entered the correct link in a compatible browser such as Google Chrome or Mozilla Firefox.

Web: WhatsApp Web

In the event that an error message appears on your screen and you cannot access the site, it can be for two reasons, the first and most likely is that you have entered the address of the page incorrectly and the other alternative is that you don't have Internet access at the moment.

  1. To check for both problems, the first thing is that you try to enter another website to verify that you are browsing.
  2. In case no page loads, try restarting the router and if so, contact your service provider.

If you can browse normally, but not access WhatsApp Web, check that you have correctly typed “web.whatsapp.com” without the quotes.



Your browser is not supported

To use WhatsApp Web is required use a compatible browser and this is because the company has developed versions for certain types of browsers, aiming to run it as well as possible and therefore there is a list of compatible alternatives:

  1. Google Chrome
  2. Mozilla Firefox
  3. Opera
  4. Microsoft Edge
  5. Safari

In case you are using one of the browsers mentioned above and you keep getting the same error message, it is likely that it is out of date and in this case the solution is to install the latest version.

It does not load the QR code to connect

This is another of the recurring problems when using WhatsApp Web, many users point out that the security QR code does not appear to connect the web version to the mobile phone, but it must be borne in mind that this problem is mainly due to the fact that yes you have had some kind of error with your internet connection, you are either out of service or have very poor speed.

But let's make some recommendations if the QR code does not load:

  1. Wait a few moments for the upload to finish
  2. In case it doesn't work, press the F5 key on your keyboard to refresh the page
  3. So, if it still doesn't work, check your connectivity.

You don't get notifications


The first time you open WhatsApp Web on your computer, a dialog appears asking for your permission to turn on notifications. By granting this permission, you will have an alert on your screen whenever you receive a message, just like on your mobile.


In case you are not receiving those notifications, they are probably inactive in your browser and we will show you how to fix it.

  1. First of all, go to the lock icon in the address bar, this will give you access to the website options.
  2. Go to the Notifications section, there you have to make sure that it is enabled in the Allow option.
  3. In case it is active, it is necessary make sure that the Focus Assistant is inactive if you are using Windows as an operating system.
  4. If you're using a different operating system, you should check if it has an option to temporarily disable notifications.

Your phone is offline

The WhatsApp web client is connected to your mobile phone and uses the application on the terminal to send and receive messages, therefore it needs a permanent connection with the phone and in some cases it loses connectivity because the smartphone is no longer connected to the network or it turns off and this disables the application on your computer.

You will notice when this happens, why you will see a yellow message in your chat list that your phone is offline in WhatsApp and to fix it you can try the following:


  1. Check that your cell phone is turned on at the time.
  2. Make sure your phone has an internet connection when using WhatsApp Web.
  3. Once these two alternatives are covered and if it still doesn't work, try restarting the WhatsApp page and your device.

computer offline

This case is exactly the same as the previous one, but with the variant that it is your computer that may have a connection error, to make sure that it works normally you must check your connection, Make sure airplane mode is not turned on on your PC or the Mac and you can also try refreshing the page.


WhatsApp is open on another computer

You can use WhatsApp Web on different computers, but you can only use it on one at the same time, as well as run it on your mobile, obviously. This means that if you have it configured on a PC and also on a laptop, when you run the page on one of them, it will stop working on the other device.

While loading the page you may get a message saying «WhatsApp is in use on another computer» if so you have to click on the option that says «Use here»

In this way it will stop working on the other page of the other computer and it will be activated in the tab you have open at that moment.

Photos are not uploaded

The content you have in your WhatsApp conversations is synced across WhatsApp Web, including photos, but it may happen that in some cases when searching for an image it does not load on the computer and this could be because that photo is no longer stored in the memory of your mobile phone, nor on the other person's phone.

Then you can first check if the image is available on your mobile, you can also request that it be resent to you, and you can check if it hasn't been left in an automatic cloud copy that you use to save photos to your smartphone.

The video you send is very large

In WhatsApp Web you can also send videos in chat, but in this case there are no tools that we have on mobile to adjust and cut longer videos, i.e. your content they cannot weigh more than the 64 MB allowed.

To fix it you can try the following:

  1. Try to find an online tool to trim your video to the required time
  2. Transfer the video to your mobile and better send it directly from the WhatsApp app to use the native tools.

whatsapp is not working

On other occasions we have told you about what to do when WhatsApp has gone down and the truth is that in recent times the opportunities have been repeating themselves. It is possible that some features of the app stop working for a long time, including WhatsApp Web.

To verify that this is the problem, go to the WhatsApp Downdetector website and then all you have to do is wait for the app servers to work properly again.


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