Solution for Netflix's 'You can't play this title' error

Who I am
Craig Zacker
@craigzacker
Author and references

Recently, many users have reported an issue affecting them while viewing some content within the Netflix platform, generating an error indicating that "This title cannot be reproduced".

Solution to Netflix 'Cannot Play This Title' error

While it's not a life-or-death situation, the point is, it's very uncomfortable. Therefore, if you are one of those affected or if you were lucky enough not to suffer from it, here are some solutions so that you can enjoy the best Netflix movies and series without any problems.



"This title cannot be played" - This means the Netflix error

In general, these types of errors are related to a failure in connectivity to your Internet network between server Netflix and your device mobile, PC, Smart TV or media player or as Netflix indicates, "you need to update the information stored on your device".

Black screen indicating a Netflix error

That's why this error usually occurs when the content is loading around 25%, leaving the screen "pause" when you try to play a series or movie what have you chosen.

How to fix Netflix 'Can't Play This Title' error?

To proceed to solve this problem content playback on Netflix, it is necessary to take into account some aspects, one of the most important is the error message or code that appears at the bottom right of the screen.

But why is it important to know them? Mainly because with this information you will be able to accurately identify the defect that presents the reproduction of the contents and in this way you will be able to enter the Netflix help center and locate the solution.



If Netflix shows a playback error, here's what to do

For example, copy the error message or code that appears on the screen, «This title cannot be reproduced. Please try again later or select a different title « or the code that appears below »Tvq-pb-101 (5.2.12)« and write it as it is in the solution finder of the service center, there you will be given several tasks to perform to fix the problem.

Now if you want some solutions simple and generic to solve the problem, pay attention to these suggestions depending on the device:

Devices or media player

In case you get this error on a multimedia device, Or a video game console or another, you can do the following:

  • Turn off the equipment for a period of 15 seconds up to 2 minutes a as appropriate.
  • Now turn it back on and log into your Netflix account and try to play the content again.

Smart TV

If you can't play the content on your Smart TV, there are some actions that can help you fix it:

Turn off your Smart TV for a few minutes until the service is restored

  • Unplug the TV from the electrical outlet and wait at least 3 minutes.
  • After this time, plug it back into the power supply, turn it on and try to go in Netflix and play the content you want.

Check your internet connection

It is perhaps one of the simpler and more effective actions that you can undertake, regardless of the device you are accessing. To do this, make sure you have enough browsing speed to enjoy streaming content or if you find errors, contact your service provider.




Restart the modem

However, you should try other options too, for example restarting your Internet network (modem), in this way you will be able to solve any problem in your connection. Likewise, don't forget to disable any VPN that you have activated, as it can be a limitation to enjoy your content.

If you have availability, don't forget to try another Wi-Fi connection which is within range of the device or try to use the mobile phone through the data network for login and connect to Netflix.

Log out of your Netflix account and reset your username

If after trying all these alternatives you still have this error, you can do the following:


A very effective trick is to go to the deactivation screen and log out

  • On the Netflix screen showing the error, go to the section "Further information" o «Further details».
  • Once there, go up "Settings" or press the cogwheel icon.
  • Now access the deactivation screen using the remote control and placing the following combination: "Up, up, down, down, left, right, left, right, up, up, up, up".
  • Finally, select "Reset" o "Exit or Deactivate".

As you will see, all these options will help you find the possible solution to the error «This title cannot be reproduced. Please try again later or select a different title « da Netflix». Let us know how they work for you or if you have any other tips, don't forget to share them with us.

If you enjoyed this article and don't know why Netflix isn't working as it should, don't forget to contact customer service. These are the phone numbers and email addresses that you should have on hand for help.


add a comment of Solution for Netflix's 'You can't play this title' error
Comment sent successfully! We will review it in the next few hours.