Fix: Unable to read Instagram DM messages

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Pavel Yosifovich
@pavelyosifovich
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At a certain point Sometimes you may not be able to read your Instagram DM messages, i.e. private messages sent to you, if this happens you can carry out several solutions because there is no specific circumstance that assumes an effective solution.

The cause that prevents you from viewing yours Instagram direct messages it is not clear, so there is no concrete solution and, therefore, it is advisable to try different procedures to see if any of them solve the problem and you can see them as you always knew how to do.



It could be due to problems with your mobile phone, internet connection and even a social network error preventing it from appearing, so we are going to show you the options you have should you encounter this at any point, so that you know what you need to do in that case.

Restart your internet connection

Often a restarting the mobile internet connection it can fix the problems on Instagram, so it is one of the first solutions to apply. What you have to do is turn on airplane mode on your phone and turn it off after about 5-10 seconds of waiting.

You can also try to browse only with WiFi or only with your data plan to see if you can access the MDs. Remember to go back to Instagram and see if you can now see your direct messages, if not, you should keep trying other options.

Clear your Instagram cache and data

Instagram, like other applications, generates a series of data that it is advisable to delete from time to time from the mobile phone because they can interfere with its functioning. Therefore, in this case you can clear instagram cache and data on your android mobile.



To do this you need to close the app and then go to settings/applications/all applications/Instagram. Once inside you will have to click on the «clear cache» options and then on «clear data», which may be somewhat hidden depending on the mobile you have.

After doing these processes, it's time to see if when you enter Instagram you already have access to private messages, if you still can't see them, you will have to do other things.

update instagram

Don't hesitate to update Instagram, a possibility that can help you solve this problem and many others, as well as enjoy the respective news. And it is important to always keep the latest version of the app installed on your mobile.

Each update brings bug fixes, improvements and more, if there is an Instagram update in the Google Play Store or App Store, install it as soon as possible and try again to see if private messages now work for you and you can see them .

Reinstall the app

If simply updating Instagram doesn't work, you can delete the application and reinstall it by downloading it from the app store, is a slightly more cumbersome option because it will then force you to enter your data to access the social network again.

When you reinstall it, try logging in again and see if you can now see Instagram direct messages, you shouldn't have any problems, but if it's still the same, you have no choice but to try other possibilities.


Access messages from the Instagram website

If you can't see private messages from your mobile, you have a great option, view them through the Instagram website. This is one of the things that the Instagram web allows, so do not hesitate to check it out if you have this possibility, i.e. a PC with Internet.


In case you don't have a PC nearby, you can try to access the Instagram website from your mobile browser, if you can't, just wait because Instagram may be inactive, or at least that specific section, and this can take several minutes or hours before it is resolved and you can refer to them again.


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